BASIC TABLE AND WINE SERVICE SKILLS SERIES
Four Video
Ensure customer satisfaction with impeccable table service. Customers must receive excellent service to have a pleasant dining experience. Learn how to deliver this quality service and keep customers coming back for more. Review skills, which are universal enough to be applied to any foodservice establishment. Videocassettes purchased individually. Culinary Institute of America.

PREPARATION TO ORDER TAKING TAPE I 
Video
Impress your customers with a wait staff that’s totally prepared. Learn and review skills essential to proper table service and order taking, including: Setting up a side stand; Taking the order properly; and Ensuring dining room safety and sanitation. 24 minutes. Culinary Institute of America

ORDER NUMBER: HTL055

BEVERAGE AND FOOD SERVICE TAPE II  
Video
The quality of beverage and food service can make or break an establishment. Learn important skills such as: Exemplary beverage fundamentals and the essentials of tray and plate handling and clearing in fine-dining, banquet, and family-style service establishments. 21 minutes. Culinary Institute of America

ORDER NUMBER: HTL056

DESSERT TO CHECK HANDLING TAPE III 
Video
Ensure that your guests’ experience is pleasurable right to the very end with these tips and techniques, including: Dessert and coffee service skills; Espresso brewing techniques; and Smooth completion of check handling. 23 minutes. Culinary Institute of America

ORDER NUMBER: HTL057

WINE SERVICE TAPE IV
Video
Your wait staff will discover what many aspiring wine professionals and working sommeliers already know—this complete video guide to wine service is invaluable. Topics include: The variety of wines available, from sparkling aperitifs to luscious dessert wines; and opening, presenting and serving wine. 39 minutes. Culinary Institute of America

ORDER NUMBER: HTL058

BETTER BANQUETS: BASIC SERVICE SKILLS
Video
Make every banquet at your facility a first-class event from start to finish. Get step-by-step instructions on: Creating an attractive set-up through attention to detail and consistency; Ensuring proper sanitation in set-up, service, and clean-up; Practicing safe handling of hot dishes, sharp items, and glassware, and Preparing and carrying trays, serving courses, talking with guests, and clearing tables. 22 minutes. Includes Trainer’s Guide and Viewer’s Guide.

ORDER NUMBER: HTL061

FastTrack RECEIVING AND STORAGE
Video
Handbook
Make sure only safe food enters your doors. Receiving and storage staff will learn what to look for and how to prevent spoilage with proper storage. 22 minutes. Also available in Spanish.

ORDER NUMBER: HTL133

FastTrack FOOD SAFETY ESSENTIALS
Video
Provides an overview of food safety. All food service employees learn six crucial guidelines for combating food borne illness. Helps them realize food safety is their responsibility. Prepares employees for further position-specific training on how to apply the six food safety principles to specific job. 23 minutes. Also available in Spanish.

ORDER NUMBER: HTL135

FastTrack SERVICE
Video
Handbook
Servers are your last safety checkpoint before guests receive food. Help make sure they know the danger signs. 22 minutes.
Also available in Spanish.

ORDER NUMBER: HTL137

FOOD AND BEVERAGE QUALITY SERVICE SKILLS
Two Video
Servers will learn: Time-saving techniques for combining tasks; A practical method for ensuring orders are taken and served correctly; Guest-pleasing service tips for everything from handling glasses to placing dessert; and Skills for courteous communication. Broken into short training segments easily allow you to target by area, shift, or employee. Two, 15-minute videocassettes. Includes Video Training Guide. Also available in Spanish, Mandarin, or Cantonese.

ORDER NUMBER: HTL145

FOOD AND BEVERAGE SUGGESTIVE SELLING
Video
Includes: Five sales skills that make a bottom line difference between "professional servers" and "order takers"; Techniques for increasing the size of guest checks; Five never-again-missed opportunities for suggestive selling; and Demonstrations of the right and wrong ways to approach suggestive selling. 17 minutes. Includes Video Training Guide. Also available in Spanish and Italian.

ORDER NUMBER: HTL147

HOW TO BE THE PERFECT WAITER OR WAITRESS AND EARN GREAT TIPS
Videocassette
Providing Information on the importance of good customer service in the food service industry. Tips on how to avoid food service pitfalls, learn suggestive selling, order taking made easy, and the 5 "critical" points of service. . The impression the servers leave with the guests influences the tips they receive. 42 minutes.

ORDER NUMBER: HTL153

PROFESSIONAL CAREERS IN THE FOOD SERVICE INDUSTRY
Video
Go behind the scenes to watch a food stylist, a chef, a caterer, and a food scientist at work. Discover the career path that led to the job, the training and education needed, including licensing or government regulations…and exactly what each job entails. 18 minutes.

ORDER NUMBER: HTL173

ORDER NUMBER: HTL181

SERVING BANQUETS VIDEO
Video
Introduces the viewer to information needed to prepare for and serve at a banquet. The duties of the banquet manager and server are outlined. Table settings, table coverings, and napkin folds and demonstrated. The proper serving techniques are explained. This program includes information on safety rules, and emergency procedures to follow, and stresses the importance of teamwork. A review of the important points is presented at the conclusion of this excellent video. 40 minutes.

ORDER NUMBER: HTL185

SERVING FOOD
Video
The roles of the food server, host/hostess, and bus person are described in this video. Appearance, being prepared, personalizing service, and good communication all play a role in providing excellent service. How to handle customer complaints, special requests, and specific needs are addressed. A review is provided at the end of the video. 61 minutes.

ORDER NUMBER: HTL187

WORLD TRAINER: BUS PERSON
Video
A language-free video that demonstrates the correct ways to bus tables and completes other tasks. See how to: Protect costly dishes, silverware, and glassware from damage; Pre-scrape, rinse, and soak soiled dishes; and Put proper sanitation measures into action. 16 minutes.

ORDER NUMBER: HTL219