10-MINUTE TRAINER: HOUSEKEEPING
Video
Six different segments to get your housekeeping staff working together to address concerns about attitudes, product knowledge, emergency situations, guest safety and security, quality guest service, offering special assistance, and more. Help employees discover and apply practices that are correct for your property. Initiate productive discussions that help solve and prevent problems. 13 minutes. Includes Trainer’s Manual. Also available in Spanish.

ORDER NUMBER: HTL241

CURB APPEAL: CREATING GREAT FIRST IMPRESSIONS
Video
Capture new customers as they drive by and keep reservation from turning into no-shows. Upgrade the appearance of your property with little or no investment. Discover how to: Identify and make immediate low-cost improvements; Make sight, smell, and sound work for you to help guests feel comfortable; Enlist your front desk staff in an ongoing "first impressions" campaign. Includes Trainer’s Guide. 15 minutes.

ORDER NUMBER: HTL243

ORDER NUMBER: HTL245

HOUSEKEEPING & LAUNDRY
Video
Topics include: Room Prioritization; Loading Your Cart; Cart Supplies; Room Access; Opening & Straightening; Stayovers; Cleaning Strategies; Dusting & Surface Cleaning; Making the Bed; Showers & Tubs; Sinks & Vanities; Toilets; Restocking Guest Amenities; Bathroom Floors; Vacuuming; Final Tasks; Inspecting; Special Situations; and Laundry Operations. Also available in Spanish.

ORDER NUMBER: HTL247

HOUSEKEEPING: LAUNDRY OPERATIONS
Video
Employees clearly see how their work impacts guest satisfaction and understand their role in the nine-step laundry cycle. Helps: Lengthen the life of laundry equipment and delicate linens and towels; Reduce sick time and compensation claims through safer use of chemicals, proper lifting, and safe procedures for possible exposure to blood borne pathogens; and Save on energy, chemical use, and labor through improved efficiency. 19 minutes. Includes Video Training Guide. Also available in Spanish.

ORDER NUMBER: HTL249

HOUSEKEEPING: QUALITY GUESTROOM CLEANING
Video
Clearly shows your housekeeping staff the latest systematic cleaning methods, combining safety, speed, economy, and thoroughness. Save time with sure-fire systems for cleaning the bathroom, making beds, and more. Save money with more efficient use of cleaning products. Use the newest safety procedures for everything from stripping beds to emptying ashtrays. Protects guests’ privacy and avoid uncomfortable situations by entering guestrooms correctly. 26 minutes. Includes Video Training Guide and employee checklists. Also available in Spanish, Mandarin, Cantonese, and German.

ORDER NUMBER: HTL251

HOUSEKEEPING: SAFETY AND SECURITY
Video
Prevent costly workers’ compensation claims and sensitize your entire housekeeping staff to their crucial security role. Learn to: Avoid claims from improper lifting and moving techniques, or improper use of dangerous cleaning chemicals. Safeguard employees from exposure to blood borne pathogens. Reduce the chance of security threats and minimize danger and property loss from fire hazards. 28 minutes. Includes Video Training Guide and employee checklists. Also available in Spanish, Mandarin, and Cantonese.

ORDER NUMBER: HTL253

HOUSEKEEPING: THE DEEP CLEANING PROCESS
Video
Learn how to : Extend the life of furniture and fixtures; Keep carpet and draperies looking like new; Clean and maintain areas that are often overlooked; Reduce wear on mattresses and bedding; and Schedule deep cleaning activities into the workflow without disrupting business. 20 minutes. Also available in Spanish.

ORDER NUMBER: HTL255

HOUSEKEEPING: THE DEEP CLEANING PROCESS
Video
Major topics include: Maintenance Overview; Hotel Equipment, Systems & Responsibilities; Guest Service; Personal Appearance; Safety& Security; Organization; Work Orders; Prioritization; The Maintenance Log; Preventive Maintenance; Guest Service Calls; and Contract Services.

ORDER NUMBER: HTL257

NEW EMPLOYEE ORIENTATION
Video
Explores: Guests, Owners, Franchise Companies; Independents Mgt. Companies; Suppliers; General Manager; Front Desk;; Housekeeping; Maintenance; Successful Work Habits.

ORDER NUMBER: HTL259

QUALITY GUESTROOM MAINTENANCE
Video
Offers step-by-step guidelines for repairing faucets, torn wallpaper, damaged drywall, leaking toilets and more. Discover ways to help: Identify and correct problems quickly; Minimize liability by maintaining a safe and secure environment; and Prevent minor flaws from developing into time-consuming, expensive emergencies. Includes Video Training Guide. 28 minutes.

ORDER NUMBER: HTL261

SHAPING CHANGE AND CHANGING MINDS: ENVIRONMENTAL MANAGEMENT FOR THE LODGING INDUSTRY
Video
Four case studies at lodging properties of various sizes demonstrate the industry trend of environmentally sound business strategies and the benefits of taking action. 30 minutes.

ORDER NUMBER: HTL263

WORLD TRAINER: EXTENDED STAY GUESTROOM CLEANING
Video
With the addition of a kitchen to the standard room plan coupled with the expanded length of stay the realm of responsibilities has significantly changed for housekeepers in this market. Through live action demonstrations, icons and audio special effects housekeeping staff will be educated on the difference between Light Touch, Full and Check-out cleaning, as well as proper kitchen cleansing and sanitation, all in a word-free format.

ORDER NUMBER: HTL265

WORLD TRAINER: FLOOR CARE
Video
Competent floor care doesn’t just affect how your property looks. It has an economic and legal impact, as well. Language-free using visual techniques (augmented with music and sound effects) to demonstrate floor care practices like: Cleaning carpeted, tiled, wood, and marble surfaces; How staff members can avoid injury to themselves and guests; and Ways to lengthen the life of costly carpets and floors. 26 minutes.

ORDER NUMBER: HTL267

WORLD TRAINER: GUESTROOM & BATHROOM CLEANING
Video
Skip the language barriers and get right to the training with this wordless video for your room attendants. Gives step-by-step instructions for: Efficiently making the bed, dusting, vacuuming, cleaning the bathroom, and more; Safely handling cleaning chemicals; and Avoiding workplace accidents and injuries. 30 minutes.

ORDER NUMBER: HTL269

WORLD TRAINER: HOUSE PERSON
Video
Lobbies, elevators, meeting rooms, and public space can influence a potential guest in favor of-or against –staying at your property. Using positive modeling and other on-screen techniques instead of dialogue and narration, this video demonstrates: Housekeeping support tasks such as providing amenities to guestrooms, removing soiled linens, and restocking supply rooms; Cleaning the lobby and safe techniques for cleaning elevators; and Meeting-room set-up and tear-down. 27 minutes.

ORDER NUMBER: HTL271

WORLD TRAINER: LAUNDRY
Video
A wordless training tool that demonstrates: How to sort laundry according to color, use, stains, etc.; Safe ways to handle laundry chemicals; and The correct way to operate machines to avoid injury and damage to laundry. 13 minutes.

ORDER NUMBER: HTL273