OMG B
OOKSOURCE
Contract Cleaning
HSK475
BUILDING CLEANING: BASIC OPERATIONS
Video
The practice of cleaning offices and other areas of a building is covered by
this video. The routine for cleaning an office also applies to building lobbies,
entrances, employee rest areas, lounges, conference rooms, training rooms, and
other work areas. Video clearly shows and explains the professional method for
cleaning rest rooms. Rest rooms are especially important areas that require
professional sanitation and servicing.
60 minutes.
HSK477
BUILDING CLEANING: CARPET CARE
Video
This video takes a deep down look at carpeted floors and helps to protect any
facility's floor covering investment. Recommends five ways or methods to a clean
carpet: hot water extraction; rotary floor machines (shampooing);
"spin-pad" bonnet method; dry chemical; and dry foam. Covering all
steps to cleaning a carpet: preparing carpet prior; furnishings relocation;
posting caution signs; spot removal; cleaning method selection; furniture
replacement; inspection; and general equipment clean-up. Cleaning carpets can
build extra profits in any contract cleaning company budget.
40 minutes.
HSK479
BUILDING CLEANING: HARD SURFACE
Video
A review of the daily maintenance procedures for resilient tile and other hard
surface floors. Discusses: damp mopping; spot mopping; wet mopping; dust
mopping; selection of dust mop heads; dust pans; gum removal; toy brooms; push
brooms; and radiator brushes. Reviews practice of high-speed burnishing on
resilient tile floors. Also covers spray buffing to remove spots, stains,
scuffs, and black heel marks. Explains equipment and chemicals including; floor
pads; drive blocks; lamb wool applicator to apply the finish; and proper
high-speed floor machines to assure professional appearance. Included are
recommendations for 10 easy steps for stripping and finishing hard surface
floors.
60 minutes.
HSK481
CONTRACT CLEANING PROPOSALS
Video
An emphasis on the importance of making effective sales calls. The person, who
makes the best proposal, usually WINS! Describes: how to get an appointment;
establish rapport; overcome objections; and things to avoid on sales calls. How
to use a survey plus personal notes to develop a professional proposal. A
discussion on: supplies and equipment; training and personnel; the contract;
specifications; employee motivation; an organizational chart; resumes;
references; forms; and budget sheets. Demonstrates how to present a proposals
that gets good results. Includes: showing the proposal; making suggestions;
defining closing questions; proper sales conduct; body language; listening to
client; and how to ask for the business.
60 minutes.
HSK483
CONTRACT CLEANING QUALITY CONTROL
Video
Once you have some cleaning contracts, you surely want to keep these contract
(accounts year after year. Some contract cleaning companies have been successful
in keep the same buildings for many years. They can do this because they have
quality control and customer approval. This video explains how top management
inspections assure quality control and keep you company ahead of the
competition. Also discussed are inspections by the operations manager and area
supervisors. Handling of complaints, inspections traps, and how inspections
relate to the cleaning staff are reviewed.
15 minutes.
HSK485
CONTRACT CLEANING: SALES TECHNIQUES
Video
What separates the small time companies and the big successful cleaning
companies is making the sale on larger accounts. This video covers basic conduct
you should exhibit on all sales calls and presentations. Included are the
primary steps that must be considered in making an effective sales call. They
are: warm-up; creating interest; explaining features and functions; and testing
customer's interest. Discussion on customer appointments and how to present a
"clean" image to prospects. Topics also include: information packets;
using the telephone; selling an intangible service; using video tapes as sales
aides; and what prospects expect from contract cleaners. A good tool in helping
build confidence in selling skills.
40 minutes.
HSK489
MARKETING CONTRACT CLEANING SERVICES
Video
Viewer is shown how to develop a sales lead system and organize an effective
marketing program. Covers: use of the telephone to develop sales data: how to
"win over" the person answering the phone; making cold calls; sources
of business leads; developing mini-mailing lists; writing letters of
introduction ; and planning sales calls.
16 minutes.
General Cleaning 
Custodial Maintenance
Clean Rooms
Contract Cleaning
Equipment Maintenance
Floor and Carpet Care
Guest
Rooms
Hospitals
Kitchen
Laundry
Rest Rooms
Windows, Walls and Blinds
Safety
Stone, Porcelain, Marble and Tile