ORDER NUMBER: HTL275

DISCIPLINE TODAY: A POSITIVE APPROACH
Video
Learn how to use positive techniques that will keep staff members performing at their peak, prevent small problems from escalating, and actually help you retain employees. Learn how to :Overcome fears about disciplining employees; Avoid excessive permissiveness; Help change unsatisfactory behavior; and maintaining a positive relationship throughout the discipline process. Includes Viewer’s Guide. 29 minutes.

ORDER NUMBER: HTL277

DIVERSITY: THE FACE OF HOSPITALITY
Video
Learn how to :How to recognize the challenge diversity presents to your company; How a long-term commitment and active leadership by top management is essential to managing diversity; and How to lay a solid foundation by taking action against discrimination. Includes Video Guide. 17 minutes.

ORDER NUMBER: HTL279

FIRING: THE RIGHT WAY
Video
Reduce tension and minimize confrontation as you confidently and carefully handle a termination. Assists in: Reducing the risk of wrongful dismissal litigation; Staying in control of the emotional side of dismissals – both on the part of the manager and the employee; Picking the most appropriate time and location for terminating a staff person’s employment; and Handling a termination session with a minimum of hard feels and a hopeful eye to the future. Includes Viewer’s Guide. 20 minutes.

ORDER NUMBER: HTL281

PERFORMANCE APPRAISAL & COACHING
Video
Help employees build on their strengths and eliminate their weaknesses. This product demonstrates how to: Avoid rating errors by using documented records to shape evaluations; Break the habit of consistently rating staff too high, too low, or average; Get employees to help in setting mutual goals; and Maintain a positive working relationship through ongoing coaching and observation. Includes Viewer’s Guide. 21 minutes.

ORDER NUMBER: HTL283

PERSONAL GROOMING
Video
Straightforward. Entertaining. From funky jewelry to bad breathe, wild hair to loud makeup. Helps employees feel good about themselves and look sharp. 10 minutes. Also available in Spanish, French and British English.

ORDER NUMBER: HTL285

TRAIN THE TRAINER: CONDUCTING ONE-ON-ONE TRAINING
Video
A must for anyone responsible for showing others how a job is done. Clearly demonstrates how to: Make sure the message is understood and retained; Hold attention and encourage progress; Motivate employees to do better; and Promote teamwork. Includes Trainer’s Checklist. 22 minutes. Also available in Spanish.

ORDER NUMBER: HTL287

TRAIN THE TRAINER: LEADING GROUP TRAINING
Video
Loaded with ideas and tips from professional trainers. Shows hoe to: Give a more dynamic presentation by following proven do’s and don’ts; Get employees actively involved; and Leave the audience motivated and ready for action. Includes Trainer’s Checklist. 21 minutes.

ORDER NUMBER: HTL289

TRAIN THE TRAINER: PREPARING FOR TRAINING
Video
Discover an easy, organized approach to training preparation. Cover how to: Save time in the training process; Prepare content that creates interest; Get trainees to " buy into" the training; and Reduce nervousness and improve training performance. Includes Trainer’s checklist. 16 minutes. Also available in Spanish.

ORDER NUMBER: HTL291