OMG B
OOKSOURCE
REN057
CONTINUOUS QUALITY IMPROVEMENT IN HEALTH CARE
Video
This program introduces and explains the background, philosophy and workings of
Continuous Quality Improvement (CQI) and relates it to specific applications in hospitals
and acute care settings. Viewers will follow a CQI team meeting through the steps of
improving a process. 26 minutes.
 | You will be able to:
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REN061
EFFECTIVE INTERVIEWING: A THREE-FUNCTION MODEL
Video
This program details a model of interviewing that is broken down into three major
functions: information gathering, emotion handling, and behavior management.
Using this model as a guide for interviewing, clinicians can be sure that they conduct a
thorough and pleasant interview with a positive outcome. 24 minutes.
REN063
FOCUS ON THE NURSING PROCESS
Video Series
This series of seven videos (REN064-REN069, RENO71) provides an overview of the nursing
process. Emphasis is placed on the derivation of nursing diagnoses. The
critical role of documentation and possible pitfalls are also addressed. The
programs explore and explain the process that is the center of professional nursing
care. The viewer is guided through assessment, diagnosing, diagnostic reasoning,
planning and evaluation. It discusses how efficiency can be improved.
REN064 1.
NURSING PROCESS: FOCUS ON ASSESSMENT
Video
23 minutes.
REN065 2.
NURSING PROCESS: FOCUS ON DIAGNOSING
Video
21 minutes.
REN066 3.
NURSING PROCESS: FOCUS ON DIAGNOSTIC REASONING
Video
23 minutes.
REN067 4.
NURSING PROCESS: FOCUS ON PLANNING
Video
23 minutes.
REN068 5.
NURSING PROCESS: FOCUS ON EVALUATION
Video
13 minutes.
REN069 6.
DOCUMENTATION STANDARDS, REQUIREMENTS, AND REIMBURSEMENT
Video
20 minutes.
REN071 8.
DOCUMENTATION: PROTECT YOURSELF
Video
20 minutes.
REN073
MANAGING HEALTHCARE STRESS
Video
Anyone who enters a healthcare facility recognizes the stressful situations that can exist there. Every worker from management to housekeeping will benefit from viewing this program.
| Stress-producing scenarios unique to healthcare environments |
| Ways to help manage stress |
| Time-management tips |
| Dietary and exercise guidelines |
| Helps put your healthcare environment in perspective |
Includes ten employee handbooks. 17 minutes.
REN075
MOSBY’S COMMUNICATION IN NURSING
Video Series
This comprehensive series prepares viewers to communicate more effectively in a range
of settings and situations. Information is presented through a combination of
realistic clinical scenarios, role-plays, interviews and narration—gaining
viewers’ interest and enhancing comprehension. The series includes six videos,
each approximately 25 minutes.
| BASIC PRINCIPLES FOR COMMUNICATING EFFECTIVE IN NURSING |
| COMMUNICATING WITH CLIENTS AND COLLEAGUES |
| COMMUNICATING WITH CLIENTS AND COLLEAGUES FROM DIFFERENT CULTURES |
| COMMUNICATING WITH DIFFICULT CLIENTS AND COLLEAGUES |
| COMMUNICATING WITH CLIENTS WITH MENTAL DISORDERS OR EMOTIONAL PROBLEMS |
| COMMUNICATING ACROSS THE LIFESPAN: CHILDREN, FAMILIES AND THE ELDERLY |
REN077
MOSBY’S NURSING LEADERSHIP AND MANAGEMENT SERIES
Video Series
This exciting video series addresses the increasing demand for nursing graduates who
can exercise leadership and management skills in today’s varied healthcare
settings. It emphasizes the application of essential leadership and management
principles to concrete practice situations. The series includes eight videos, each
approximately 25 minutes.
| PROBLEM SOLVING AND DECISION MAKING |
| LEADERSHIP |
| MANAGING CHANGE |
| BUILDING TEAMS |
| DELEGATING EFFECTIVELY AND APPROPRIATELY |
| EFFECTIVE COMMUNICATION |
| MANAGING CONFLICT |
| DEALING WITH DIFFICULT PEOPLE |
REN083
SERVICE FIRST: EXCELLENCE IN HEALTH CARE
Video
The theme of this program is “Putting the Customer First” — a patient
loyalty building concept for the healthcare industry. The inability for most
patients to distinguish which hospital would offer the best care usually results in their
choice being based on word-of-mouth, physicians’ and friends’
recommendations,
images obtained from the media, and/or personal visits. For a healthcare facility to
maintain its competitive edge, it needs to develop a comprehensive customer service
program that includes all hospital staff. This video discusses how to establish this
type of customer service program. 16 minutes.
REN085
TOTAL QUALITY MANAGEMENT— FIVE ESSENTIALS: MANAGING
QUALITY IN THE WORKPLACE
Video
A major concern of healthcare institutions today is providing the public
with the highest quality patient care at the lowest possible cost. One way to
accomplish this is through total quality management (TQM). This program presents the
concept of total quality management using Spartanburg Hospital System in Spartanburg,
South Carolina, as a model. By making changes in procedures and systems in their
hospitals, they have established a vision statement and identified five essential
components of total quality management. These essentials, used by employees and
employee special interest teams, help the institution meet the expectations of its
customers and ensure that quality is consistent and improvement is ongoing. 13
minutes.
Anatomy and Physiology 
Assessment and Diagnosis
Basic Nursing Skills and Patient Care
Nursing Assistant Training
Nursing Management and Staff Development
Obstetrics/Gynecology and Women's health
Orthopedic Nursing
Pediatric Nursing
Psychiatric Nursing
Geriatric Nursing
Infection Control and Infectious Diseases
Medical and Surgical Nursing
